You can imagine how deeply frustrating it is when you want to give your money away for a service you desperately need and their website or 3rd party payment provided doesn't allow you to do so as a result of technical bugs.
I did try. Hard! Three different credit cards, spent over 4 hours on 5 different occasions, wrote two complaints via the system which takes 10 minutes from start to finish and called customer service twice who told me the only way I could renew was online using my credit card. And if you travel easyJet often throughout Europe you'll know the benefit of SpeedyBoarding which is worth every cent of the easyJetPlus program. I was left with no choice but to express my frustration on Twitter which the hope somebody would pay some kind of attention:
And within 5 minutes Paul from the easyJet care responded... with his personal email!
When are more companies going to join this powerful channel and start listening. Well done easyJet - I just hope you can address my complaint.
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